Grounded Goods Terms and Conditions

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. We reserve the right to revise these Terms at any time by updating this posting.

 

purchase agreement

By subscribing to Grounded Goods, you agree and acknowledge that your subscription has an initial and recurring payment charge at the then-current subscription rate and you accept responsibility for all recurring charges prior to cancellation, including where applicable any charges processed by Grounded Goods after the expiration date of your payment card.

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services (such as PayPal) for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy. Please note: We do not store your payment information on file, nor do we sell your information to other companies or agencies.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

 

Contests and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms and Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.

 

Automatic renewal terms

Your subscription will be automatically renewed, and your payment method will automatically be charged for each successive period at the then-current subscription rate until you cancel your subscription renewal.

 

Gift Subscriptions

For Gift Subscriptions, the subscription will not be renewed after the then-current term expires. You cannot cancel a Gift Subscription and the pre-paid fee is non-refundable.

 

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

 

Cancellation Policy

To cancel your subscription at any time, you may either log in to your account and follow the cancellation procedures there, or send us a message either on our Contact page or at support@groundedgoods.zendesk.com and we will be happy to do it for you. If you cancel, you may use your subscription until the end of your then-current subscription term. Please note that cancellation does not automatically trigger a refund and that refunds must be requested in writing by emailing the aforementioned address. Customers have 48 hours following a renewal to request a refund for their purchase, at which time a refund may be issued and shipments cancelled. Refunds will not be issued beyond 48 hours after a renewal occurs, or for any boxes received by the customer unless the items inside are damaged.

 

Shipping

Boxes ship around the 7th of the month. Orders placed by the end of the month will ship during the next month. Orders placed after this cutoff date will ship the following month. Tracking numbers and emails are issued automatically as soon as a shipping label is created.